SHIPPING POLICY

 

Shipping Policy

Thank you for visiting and shopping at Moana Lisa. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time

 

All orders are processed within 1 business day. Orders are not shipped on weekends or Bank Holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method	Estimated delivery time	Shipment cost
Royal Mail 1st Class (Fully Tracked)	1-3 Business Days	£2.95
Royal Mail - Next Day Delivery (Orders must be placed before 12 Noon)	Next Day	£5.95
Royal Mail International Shipping	5-9 Business Days	£11.95

*Delivery delays can occasionally occur. 

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Moana Lisa LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

In the unlikely event that you have received your order damaged please contact us via email - support@moanalisatoys.com and a member of our team will help to resolve the issue.

 

International Shipping Policy

We ship worldwide!

 

Returns Policy

We do not accept returns, however our Warranty Policy provides detailed information about options and procedures for claiming damages and defects on your order.